Privacy Policy
Last updated: January 2026
1. Introduction
TOLL E-PLATFORM LTD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Vehicle registration numbers
- Contact information (name, email, phone)
- Payment information (IBAN, bank details)
- Company information for business accounts
3. How We Use Your Information
We use the information we collect to:
- Process vignette and toll pass purchases
- Register your vehicles for tolling services
- Process payments via SEPA Direct Debit
- Send transaction confirmations and receipts
- Provide customer support
- Comply with legal obligations
4. Data Sharing
We share your data with toll system operators (e.g., Bulgarian Road Infrastructure Agency) as required to provide our services. We do not sell your personal information to third parties.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Transaction records are kept for 7 years for tax and audit purposes.
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
7. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at:
Email: privacy@tollpasseplatform.eu
Address: Flat 4, 90, Wigmore Street, London, W1U 3RD, United Kingdom